1. Who We Are
This website is operated by Lakeside Hotel, located in Zlatibor, Serbia.
Our website address is: https://lakesidezlatibor.com
This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us through the website.
2. Information We Collect
When you use our website, we may collect information that you voluntarily provide to us, such as your name, email address, telephone number, and any information you include in a message or enquiry submitted through our contact forms.
We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and information about how you interact with our website.
3. Contact Forms
When you contact Lakeside Hotel through a form on our website, the information you provide is used solely to respond to your enquiry, provide requested information, or assist you with accommodation and other hotel-related services.
We do not sell or rent personal information submitted through our website.
4. Reservations
Our website may provide links or buttons that redirect visitors to an external reservation or booking system.
Reservations are not processed directly through lakesidezlatibor.com. When you leave our website and use an external booking service, the processing of your personal information is subject to the privacy policy and terms of that external service.
We recommend reviewing the privacy policy of the relevant booking provider before submitting personal or payment information.
5. Cookies
Our website uses cookies and similar technologies to ensure proper website functionality, remember user preferences, and understand how visitors use our website.
Non-essential cookies, including analytics cookies, are used according to the consent choices you make through our cookie banner.
You can accept, reject, or manage optional cookies using the cookie preferences available on our website.
For detailed information about the cookies used on this website, please see our Cookie Policy.
6. Google Analytics
We use Google Analytics to help us understand how visitors interact with our website, such as which pages are visited and how visitors navigate through the site.
Google Analytics may process technical information about your device and website usage. Analytics cookies are subject to the consent settings available through our cookie banner.
7. How We Use Your Information
We may use information collected through our website to:
- respond to enquiries and requests;
- provide information about our accommodation and services;
- improve the functionality and performance of our website;
- understand how visitors use our website;
- maintain the security and proper operation of the website.
8. Sharing of Personal Information
We do not sell personal information collected through our website.
Information may be shared with service providers where necessary for the operation, security, analytics, hosting, or maintenance of our website, or where required by applicable law.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal obligations.
10. Your Rights
Depending on applicable data protection law, you may have the right to request access to your personal information, request correction or deletion of your information, object to or restrict certain processing, and withdraw consent where processing is based on consent.
To exercise your rights or ask questions regarding your personal information, please contact us using the contact information provided on our website or via email info@lakesidezlatibor.com
11. Third-Party Links
Our website may contain links to external websites and services. Lakeside Hotel is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
12. Security
We take reasonable technical and organizational measures to protect personal information processed through our website against unauthorized access, loss, misuse, alteration, or disclosure.
13. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our website, services, technologies, or applicable legal requirements.
Any updated version will be published on this page.